Cancellation conditions
Single bookings 1-6 nights
The booking can be cancelled free of charge until 6 p.m. on the day of arrival. Thereafter 90% of the 1st night will be charged as a cancellation fee.
If the booking is within a trade fair period, the free cancellation period is set to 7 days before arrival. Thereafter, 90% of the 1st night will be charged as a cancellation fee.
Free early departure is possible if the coming night is cancelled by 10 a.m. the previous day. Otherwise 90% of that night will be charged as a cancellation fee.
Long-term bookings 7-14 nights
A free cancellation is possible until 6 p.m. on the day of arrival. Thereafter 90% of the first 3 nights will be charged as a cancellation fee.
If the booking is within a trade fair period, the free cancellation period is set to 7 days before arrival. After that, 90% of the first 3 nights will be charged as a cancellation fee.
Early departure free of charge is possible, if the remaining stay is cancelled 3 days before the new departure date. Thereafter, a 90% cancellation fee applies for the remaining days (or a maximum of 3 days).
Long-term bookings 15-28 nights
A free cancellation is possible until 3 days prior to arrival. Thereafter 90% of the first 7 nights will be charged as a cancellation fee.
If the booking is within a trade fair period, the free cancellation period is set to 7 days before arrival. After that, 90% of the first 7 nights will be charged as a cancellation fee.
Early departure free of charge is possible, if the remaining stay is cancelled 7 days before the new departure date. Thereafter, a 90% cancellation fee applies for the remaining days (or a maximum of 7 days).
Long-term bookings 29-xx nights
A free cancellation is possible until 4 days prior to arrival. Thereafter 90% of the first 4 weeks will be charged as a cancellation fee.
If the booking is within a trade fair period, the free cancellation period is set to 14 days before arrival. After that, 90% of the first 4 weeks will be charged as a cancellation fee.
Early departure free of charge is possible, if the remaining stay is cancelled 7 days before the new departure date. Thereafter, a 90% cancellation fee applies for the remaining days (or a maximum of 14 days).
Group bookings
Cancellation up to 04 weeks before arrival » free of charge
Cancellation up to 02 weeks before arrival » 50% of the total amount
Cancellation up to 01 day before arrival » 90% of the total amount
It is possible to cancel individual rooms (up to 5 but max. 10 % of the booked rooms) free of charge until 6 p.m. the day before arrival. Afterwards or if a no-show occurs, 90% of the first night will be charged.
During a trade fair period:
Cancellation up to 06 weeks before arrival » free of charge
Cancellation up to 04 weeks before arrival » 25% of the total amount
Cancellation up to 02 weeks before arrival » 50% of the total amount
Cancellation up to 03 days before arrival » 90% of the total amount
It is possible to cancel individual rooms (up to 5 but max. 10 % of the booked rooms) free of charge until 6 p.m. the day before arrival. Afterwards or if a no-show occurs, 90% of the first night will be charged.