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How can we help you?

We are available via chat 24/7!

No matter what your concern is – just drop us a message!

Questions about bookings & cancellations

Who can I contact regarding a refund or a question about my invoice?

How can I request an early check-in or late check-out?

How cancellations work

How does the online check-in work?

Questions about your stay

Where can I park?

Can I add breakfast to my booking?

Can I do my laundry at ADAPT?

What should I do in case of defects or damages?

We are available via chat 24/7!

No matter what your concern is – just drop us a message!

You can also share your feedback with us.

Didn't find what you were looking for?

Feel free to call us.

Berlin
+49 30 678 929 80

Gießen
+49 64 198 620 120

Wetzlar
+49 64 419 883 30

Siegen
+49 271 800 83 40

Would you like to know who you're dealing with?

For specific concerns, our designated contacts are, of course, available to assist you.

Ralf Krause

CEO

ralf.krause@adaptberlin.de

+49 151 167 368 70

Mandy Reimann

COO, Complaint Management

mandy.reimann@adaptberlin.de

+49 151 185 695 74

Viviane Kostrzew

CHRO, HR Management

viviane.kostrzew@adaptberlin.de

+49 151 590 599 81

Constantin Krause

Authorized Signatory, Head of IT

constantin.krause@adaptberlin.de

+49 30 / 678 929 8

Maria Sandoval

Front Office Management, Group Bookings

maria.sandoval@adaptberlin.de

+49 170 882 242 0

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